programs and services
Keep Your Cool with Negative Feedback
We’ve all been there. A participant didn’t like the way a program was handled. An evaluation is filled with negative comments. A volunteer doesn’t agree with the new direction the organization is headed. An anonymous survey seems to bring out the nastiest responses. A client makes a snap...
Create a Program Evaluation to Gather Useable Information
Evaluation, measurement, KPIs and assessment are all part of the work of a non-profit. Feedback is collected to help determine if the organization is meeting its strategic priorities. But that flow from strategic plan to program to feedback and back around, can feel overwhelming and the creation...
How to debrief, well, …anything
In the heat of the moment, everyone has a comment (or 15) about the workshop/event/meeting they are experiencing (usually about the bad coffee). A week later, at the official debriefing meeting, the comments have dried up and no one really has anything to share. Don’t waste an opportunity for...
Quick Win – Don’t Let Luck Determine Your Success
Have you ever attended an event (virtual or in person) that seemed to go off without an issue? Maybe discussion seemed to flow naturally, or maybe the presentations seemed to really connect with the audience. How does that happen? It isn’t a secret. Its planning, planning, and more planning....
Bragging Rights
Years ago, I volunteered for a non-profit that raised all their funds through a handful of different events. In addition to the money raised through tickets sales, memberships and merchandise were also sold at each of the events. This led to confusion about how to report the event revenue...
Mapping
I spent the last month writing my year-end report for a major funder. I know - a whole month?? Yeah, it's a big report. There’s so much data that’s required and it takes a lot of planning to ensure everything is collected and reported. As is often the case, an evaluation question was...